Terms & conditions

OUR TERMS AND CONDITIONS:

Cancellation:
You may cancel your reservation completely free of charge up to 7 days beforehand. For cancellations less than 7 days in advance, you will be charged the total price of one night’s stay. In case of a no-show, you will be charged the total costs of your cancelled stay.

Payment:
-Payment by card 
-Cash payment on arrival
-Advance payment using bank transfer

Direct debit with Maestro and V-pay: free
Payment with Visa or Mastercard: +2.5% of total bill
Contactless payments with NFC possible

Deposit:
For a reservation longer than three nights, we require the cost of one night to be paid in advance as a deposit.

The bank account number can be found in our confirmation email.
When making a reservation, please state your name, address, the date of your reservation and your expected time of arrival.
If the requested room is available, you will receive an email from us confirming your reservation.

Check-in, check-out: 
Check in: from 5pm until 21.30pm
Check out: until 11:00am

Children:
Please note that in this guesthouse we are unable to accommodate children under four years old.

Pets:
Pets are not permitted.

Smoking:
Smoking is not permitted indoors – only on the roof-top terrace.

Physical accessibility:
Please note that the room is on the third floor (two flights of stairs, no stair lift available).